Current events are changing the way we do business. Our main goal is to provide you with excellent customer service while maintaining the safety of you and our workers. That’s why we are now offering contactless estimates and repair services. Continue reading to learn more.
Our New Contactless Repair Services
How to Request a Body Shop Estimate With Your Smartphone
Using your smartphone or mobile device, access our website — www.zimbrickbodyshop.com — and scroll down until you see our 3 body shop locations. Choose the location that is most convenient for you and find the “Request an Estimate” button for that location. Once you select this link, you will be prompted to fill out a series of fields.
First, you will need to accept the terms of use and privacy policy of the Carwise website. There is no app to download — everything is processed through this website, typically opened through the Chrome Browser. It only works through a mobile browser with authority to use the device camera.
Next, you need to provide your name and have access to your vehicle so you can locate the VIN (vehicle identification number). A guide will help you find this number, typically found inside the driver’s door. Once you find it, you can scan it with your phone camera or you can type it in manually.
Then, you will be asked the location of the damage and prompted to start taking pictures of your vehicle. The system is very helpful with guiding you through the photo process. It will lay out a silhouette to line your car up with as you take photos of all four corners of your vehicle.
After the corner photos are taken, a prompt will ask you to take photos of the damage you wish to have assessed. First from the center, then from the left, and again from the right. These photos are to help our estimators see the depth of the damage. Remember, what you can see in person (or 3D) does not always show up on a photo (or 2D).
Finally, it will ask if you have any more comments to share with your estimator. For example, how the damage occurred, what you want fixed, or even how you want it fixed. You will also be asked how you want to receive the estimate and if you have a preferred method of contact.
Once we receive this information, we will quickly assess the damages. We will then call, text, or email you with your estimate so that you can review and schedule an appointment at one of our locations.
What to Do on the Day of Your Appointment
On the day of your appointment, pull directly into the body shop drive but remain in your vehicle until instructed to step out. If you would prefer to drop your car off after hours, please leave your keys in the night drop box. Your estimator will keep you updated via phone, text, or email. Payments can also be made over the phone to minimize contact between you and the staff.
Schedule Contactless Repair Service in Madison, WI
If you need to schedule glass or body repairs for your car, contact us at Zimbrick Body Shop. We will continue to adapt as conditions change to ensure we can still serve you effectively while keeping you and our service team safe. Give us a call or schedule an appointment online today.
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